FAQs

At Fundment, we work hard to ensure you and your clients are happy with our services. Complaints are taken very seriously but if you have any issue you are not happy with:

• Contact us: Fundment Limited, 58-60 Berners Street, London, W1T 3NQ

• Tel: 0203 637 9210

• Email: complaints@fundment.com

When we receive any complaints, an acknowledgement will be issued within 5 days and you will also be provided with a copy of our complaint's procedures. Within 4 weeks of the complaints being lodged, we will provide updates on the action we are taking or if we have already reached a conclusion on your complaints during this time. Within eight weeks, you will receive our final response and any offer for redress where applicable. If our investigation is ongoing, we will let you know when a final response will be sent to you.

If you are classified as an eligible complainant, and you do not feel that your complaint has been resolved satisfactorily within 8 weeks, you may refer your complaint to the Financial Ombudsman Service. If you are satisfied with our final response, please let us know and we will issue you with a formal letter of deadlock.

Fundment® is the registered trademark of Fundment Limited, which is authorised and regulated by the Financial Conduct Authority (with firm registration number: 732727) and is an HM Revenue & Customs approved ISA plan manager.

Fundment is registered in England and Wales Company No. 08884918 with registered office at 58-60 Berners Street, London, W1T 3NQ. | VAT Registration Number: 212 3804 49.

No, individual private investors cannot open an account or sign up directly with Fundment. The Fundment platform is only available through authorised intermediaries.

Fundment is a digital investment wrap platform powered by proprietary technology designed for financial advisers and their retail clients, who want to move faster. It integrates core platform services, back-office tools, discretionary investment management solutions, and user-friendly investor portals. Fundment makes it easier for advisers to operate and monitor their centralised investment proposition, whether outsourced or operated in-house.

And with paperless and automated processes as standard, we help advice firms run a scalable and efficient business that easily meets client demands in an increasingly complex regulatory environment.

Fundment Limited is authorised and regulated by the Financial Conduct Authority (FCA) (FCA registration number 732727) and is an HM Revenue & Customs approved ISA plan manager, and the operator of the Fundment Pension which is registered with HMRC.

Dedicated specialists from the Fundment product team are on hand to provide comprehensive configuration assistance and staff training to ensure operational readiness. Our platform has a user-friendly interface that's engineered for intuitive navigation for an onboarding experience that's smooth and speedy.

Once your firm is active on the platform, Fundment assigns a dedicated, named Relationship Manager to serve as your direct operational point of contact for complex platform queries. Alongside this account management, advice firms have full access to a responsive helpdesk support team.

Yes, Fundment investment platform supports automatic or manual portfolio rebalancing. Financial advisers and discretionary fund managers (DFMs) can seamlessly configure their model portfolios to rebalance automatically or trigger a rebalancing manually.

Yes, the Fundment investment wrap platform includes an advanced auto-invest facility which can be toggled on, designed to streamline cash management for financial advisers.

Fundment works directly with your financial advisory firm to design and execute a structured asset transfer plan. The platform accepts most assets in-specie including equities, funds, ETFs and does not charge for transferring to us.

Yes, Fundment has extensive experience managing large-scale bulk migrations onto the platform. Our transition team utilises a coordinated approach that integrates directly with your firm's existing back-office systems. This tight integration minimises administrative strain and reduces manual data entry, for a much faster process.

Fundment hosts regular training and software demos to help financial advisers maximise the platform's features. The customer support team remains continuously available to conduct ad-hoc training sessions, walk through specific feature updates, and answer technical questions on how to use the platform.

For large‑scale migrations, firms can run platform switches in bulk, supported by integrations with major back‑office systems and open APIs for valuations, transactions, and account opening. A dedicated product team supports set‑up, training, and onboarding throughout.

Yes, third-party Discretionary Fund Managers (DFMs) with appropriate regulatory permissions can build and maintain their own model portfolios, swiftly and securely, using our technology. They can also make their portfolios available to other advisers through our platform.

The Fundment investment wrap platform offers the following tax wrappers: Flexible Stocks and Shares ISA, Cash ISA, Stocks and Shares Lifetime ISA, Cash Lifetime ISA, Junior Stocks and Shares ISA, General Investment Account (GIA), Personal Pension, Offshore Bonds (through Canada Life & Utmost Wealth), Trusts and SSAS through our GIA.

Fundment is an open architecture platform with access to a comprehensive range of investments including discretionary investment managers. The types of investments that can be held on the platform include: Funds (OEICs and Unit Trusts), Investment Trusts, Exchange Traded Funds (ETFs), Domestic equities, International equities.

The Fundment investment wrap platform supports a comprehensive range of flexible retirement options to facilitate pension drawdown for clients, including: Pension Commencement Lump Sum (PCLS), Flexi Access Drawdown, Phased Flexi Access Drawdown, Uncrystallised Funds Pension Lump Sum (UFPLS).

Fundment manages and operates its pension payroll entirely in-house rather than outsourcing to a third-party administrator. Being in control of the total client experience is important to us and we operate pension payroll in-house with our team in full control of the process.

Fundment is an HMRC approved pension scheme, which allows us to operate our own in-house pension. We believe an in-house operated pension makes the client experience significantly better, by minimising administrative friction and speeding up processing times for advisers and clients. However, we do also offer a select list of third-party operators to be used where this is specifically requested by an adviser and/or client.

Compliance is embedded very strongly within the Fundment organisation. The Compliance Officer reports to our board and contributes to the culture of our firm. The compliance function is built-in to product development, financial promotions, and every key part of our processes.

We have embedded an ongoing approach to regulation that enables us to integrate any emerging FCA changes swiftly. We monitor and continue to review the risks inherent in our business activity with a clear escalation route outlined.

Ultimately, compliance is everyone's responsibility at Fundment and our staff undertake periodic training on AML, personal trading, etc. in line with regulatory requirements.

Fundment is built to help you and your clients, and the client experience can be custom-branded to make it all about your firm. This includes the client onboarding process, communications, tax statements and all client valuation statements and reports.

Fundment has a portal you can provide to your clients if you choose, and you can also vary the level of access available to your clients.

This could include:

• View tax wrapper totals

• View account balances

• View account details such as performance

• View and download account transactions

• Download account statements and other documents. Enter deposits & withdrawals (optional).

Fundment uses 256-bit SSL encryption for connections between users and our services. All account information is encrypted and stored behind securely monitored firewalls in a secure facility that is safeguarded 24-hours a day.

Fundment is a UK company and is legally required to be compliant with the UK Data Protection Act 1998 (DPA). The objective of the Act was to adopt the principles of the European Union Data Protection Directive, which was created to ensure every European citizen's right to privacy. Fundment has been registered as a Data Controller with the Information Commissioners Office (Data Protection Register Number: ZA139821).

Fundment maintains a dedicated environment for the storage of client data in the United Kingdom in line with the FCA rules on IT outsourcing. This means regulators can access this environment as part of their inspection and audit activities. Fundment's principle data centres for each instance operates a Primary and Disaster Recovery site but not necessarily in the same geographical area. This ensures continuity of services through real-time replication.

The FCA rules require platforms and investment managers such as Fundment to maintain a business continuity plan. In accordance with these rules, Fundment and our partner Rackspace have developed a joint plan that is intended to permit us to continue business critical operations during natural disasters, power outages, and other significantly disruptive events. A copy of this document may be shared on request.

Client money

All client money is held on-trust with major UK banks such as HSBC. Fundament maintains financial segregation from our own funds in accordance with the FCA's client money rules and guidance. Any creditors of Fundment Limited would have no legal right to it and we cannot use any of this money to cover Fundment's obligations.

In the unlikely event of us going into administration, all money held in the segregated client money accounts will be protected and legally ring-fenced from the creditors of Fundment Limited.

Client assets

Each client holding an asset within your custody will have a claim against the relevant segregated holdings in that asset, along with other clients holding that asset in the pool.

In the event of our failure, an insolvency practitioner would determine the number of units each client should be entitled to and will then proportionately distribute the units/shares in the pool to all clients with a valid claim.

Unit trusts and OEICs use a trustee or depositary to protect Investors

Unit trusts and OEICs use a trustee or depositary to hold the title to the underlying stocks they hold in their funds. This means that if the fund manager gets into financial difficulty, client assets are protected from their creditors.

Financial Services Compensation Scheme (FSCS) protection

Investors are likely to be covered by the provisions of the Financial Services Compensation Scheme (FSCS), if Fundment ceases trading. It can award up to £85,000 in compensation to any one investor where they decide that an investment business is in default and is unable to satisfy any claims against it. In addition, if HSBC Bank plc (which Fundment uses for depositing cash balances) is declared in default, each individual is entitled to 100% of the first £120,000 in total in compensation for losses across all their deposits with that institution.

Current system integrations on the Fundment investment wrap platform include: Intelliflo (Intelligent Office) (two way integration), CURO (Time4Advice), Moneyinfo, Fundment API – which allows firms to integrate with their own back office software.

We always say that Fundment is more of a tech firm than an investment house and naturally this means we run our own 100% proprietary technology for our investment wrap platform. Why? Because we believe the adviser and client experience is significantly improved through modern technology that is developed and operated in-house.

To onboard an advice firm with Fundment, contact the business development team directly via email at distribution@fundment.com. Our team will respond quickly to initiate the setup process and get your firm operational on the platform. Please note that Fundment strictly partners with FCA-authorised financial advice firms.

Yes, we are supportive of the advice ecosystem and support most of our services being consumed via our API. Please contact developers@fundment.com for our API documentation.

We do not routinely share personal information with third parties except as described below:

• Independent Financial Advisers who help you to run your accounts.

• HM Revenue and Customs and other regulatory agencies.

• Credit reference and fraud prevention agencies for the purpose of establishing your identify which is a condition of us entering into a contract with you.

• Companies that introduce you to us.

• Companies that we may use to provide our service to you, such as custodians, brokers or pension providers.

• Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We will retain your personal information for as long as we need to whilst we are providing you with our services.

When you cease being a customer, we may keep your personal information for up to five years in line with our regulatory obligations.

We store your data on our secure servers in the United Kingdom and retain it for a reasonable period or as long as the law requires. We will take all reasonable steps necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The legal justification for collecting your personal information includes:

We need it to provide you our services and keep our records up to date.

• To process applications for our services

• To comply with regulations that apply to us.

• To detect, investigate and prevent financial crime.

• To manage risk for us and our customers.

You have the right to request access on the information that we hold about you, which you can do by emailing us at support@fundment.com.

If you believe the information we hold about you is incorrect, please contact your adviser or alternatively, you can contact our Support Team at support@fundment.com. You may also write to us at Fundment, 58-60 Berners Street, London, W1T 3NQ